Welcome to Hajana One SMC-Private Limited. By registering, purchasing, or executing any service contract with us, you explicitly accept and agree to follow all conditions outlined below. These clauses exist to ensure a secure, fair, and high-performance environment for all of our users[cite: 1].
Hajana One SMC-Private Limited is strictly responsible for providing, running, and maintaining the active operational state of your cPanel interface[cite: 1]. Once your cPanel account is deployed and verified as "Live", our core service obligation is fulfilled[cite: 1]. We do not provide troubleshooting, debugging, or fixing services for custom coding bugs, development-related system issues, platform crashes (such as WordPress/CMS errors), plugins, or developer configuration flaws[cite: 1]. All coding errors, interface misalignments, or database script faults are developer tasks and must be managed independently by your designated web developer[cite: 1].
On shared hosting architecture, multiple accounts share physical server assets[cite: 1]. Because of this, you are strictly prohibited from abusing, over-allocating, or overloading server resources[cite: 1]. If your website consumes excessive CPU, RAM, or database resources that degrade performance for neighboring clients, your service will be suspended temporarily or permanently blocked[cite: 1]. This protective action is final, non-negotiable, and cannot be litigated or contested on any public forum or administrative review system[cite: 1].
Hosting plans are eligible for a refund within the first seven (7) days following account activation[cite: 1]. However, a refund is issued only if the hosting environment faces chronic, unresolved server-side issues or extreme downtime originating directly from Hajana One infrastructure[cite: 1]. Change-of-mind requests, coding failures, developer incompatibilities, or script conflicts are strictly ineligible for refunds[cite: 1].
Hosting renewal invoices must be settled in full at least one (1) day before the scheduled expiration date[cite: 1]. Failure to pay prior to the expiration date will trigger immediate account suspension, followed by an automated server command that purges your entire account database, emails, and file structures[cite: 1]. Hajana One maintains no copy of purged data and holds no liability for files lost due to unpaid or late renewals[cite: 1].
Deploying, hosting, or linking to phishing portals, brand impersonation websites, deceptive login pages, spam configurations, or fraudulent payment systems on our servers is strictly prohibited[cite: 1]. If any such activity is identified, your hosting account will be blocked and terminated instantly without any warning[cite: 1].
Clients who engage in malicious cyber activities that lead to IP blacklisting, domain flags, or structural damage to Hajana One servers will face severe legal action[cite: 1]. The offending party is legally required to reimburse Hajana One SMC-Private Limited for all resulting financial losses, recovery hours, and operational damages[cite: 1].
If our security scanners detect viruses, malware, trojan horses, shell injection codes, or ransomware in your hosting folder, the files will be immediately and permanently deleted[cite: 1]. This is necessary to protect the integrity and security of neighboring hosting containers on the server[cite: 1].
If your website gets hacked or backdoor access is exploited, the hosting account will be suspended immediately to stop outbound scripts or spamming[cite: 1]. Upon request and evaluation, we may provide a secure, limited 24-hour file download link so you can recover your clean data assets[cite: 1].
For standard non-cybercrime violations of our usage policies, you will receive a notification via email[cite: 1]. You are given exactly twenty-four (24) hours from the dispatch of this notice to copy your website files and database before the container is suspended and purged[cite: 1].
Domain names are registered instantly using automated pathways with global registrars (including ICANN and PKNIC)[cite: 1]. Once a domain registration transaction is processed, it is irrevocable[cite: 1]. No spelling corrections, domain swaps, name updates, or cash refunds are possible under any circumstances[cite: 1].
All domains must be renewed before their exact expiration date[cite: 1]. If a domain expires, it enters registry hold cycles (redemption states) which require heavy penalty fees to recover, or it may be permanently released to public auctions[cite: 1]. Hajana One assumes no responsibility for expired domains that fail to recover[cite: 1].
All web application projects, custom APIs, and system builds require an upfront, non-refundable deposit of exactly 50% of the total estimate before work begins[cite: 1]. This advance deposit is strictly non-refundable as it offsets dedicated team hours, technology configurations, and initial planning workloads[cite: 1].
If you choose to discontinue development because you are not satisfied with our milestone iterations, you are under no obligation to pay the remaining 50% balance[cite: 1]. However, processing the final 50% balance signifies that you have reviewed, tested, and fully approved the project[cite: 1]. Once 100% payment is complete, the project is officially closed[cite: 1].
Upon final payment, full code repositories, keys, and master databases are delivered to you[cite: 1]. Once you take control, you have the right to modify the system[cite: 1]. However, Hajana One holds no responsibility for database breaks, coding crashes, or security loopholes caused by your edits or those of an external developer[cite: 1].
Because software and code files are highly replicable digital goods, no refunds can be requested or issued after the master source code is delivered[cite: 1].
Our WhatsApp line is strictly dedicated to sales inquiries, general questions, and billing updates[cite: 1]. WhatsApp queries are only monitored during standard office hours[cite: 1]. Technical issues or server diagnostics are not handled over WhatsApp[cite: 1]. Repeatedly demanding technical support on WhatsApp violates our service rules and can lead to account suspension[cite: 1].
We process technical support requests exclusively through official channels: direct calls to our office at +923336458112 or via email to support@hajanaone.com[cite: 1]. We do not offer support or troubleshoot services on Facebook, Instagram, Twitter, or any other social chat system[cite: 1].
Our support team operates strictly during standard working hours[cite: 1]. If you face issues after business hours, please email your concern to support@hajanaone.com[cite: 1]. Your query will be queued and resolved on the next working day[cite: 1]. Calling or messaging repeatedly after working hours disrupts our team's schedule and may result in the temporary or permanent suspension of your services[cite: 1].
We expect professional communication from our users[cite: 1]. Abusing, threatening, or spamming our support channels will result in an immediate warning[cite: 1]. Continued violations of our support policy will lead to the cancellation of your hosting services[cite: 1].
All master passwords and security configurations are generated dynamically and sent directly to your email address at account activation[cite: 1]. Hajana One does not store your passwords[cite: 1]. If you lose your login details, our team can provide a secure reset link to help you update your credentials[cite: 1].